What Nurse Leaders Know About Leading the Patient Experience

Get your copy of Kristin Baird's whitepaper, What Nurse Leaders Know About Leading the Patient Experience.

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Nurses are pivotal in the patient experience. After all, it’s nurses who spend the most time with hospitalized patients. Given the nurses’ level of importance, Baird Group sought insights from senior level nurse leaders about how they viewed their role in the patient experience and what advice they would give to other nurse leaders. This white paper, based on in depth interviews, shares nurse leaders’ thoughts, advice, and lessons learned. 

Five Themes Emerged

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Visibility

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Adopt best practices

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Link to mission and culture

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Accountability

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Training

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